Store Policies

Accepted Methods of Payment. We accept Visa, Mastercard and Discover.

Shipping Time. The time needed to ship merchandise will vary. Usually, normal production time is 10 to 14 working days depending on volume of activity.

Shipping Methods. Most orders ship via UPS or Priority Mail. Depending on location, UPS & Priority Mail will deliver as follows: For the Midwest: 2 to 3 working days. For the East: 3 to 4 working days. For the West: 4 to 5 working days. Be sure to submit both physical and mailing addresses for shipping purposes.

Damaged Shipments. Damaged shipments must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after delivery, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned due to manufactures defect, you must first receive a Return Authorization Number. Packages will not be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. You have 30 days from the ship date to receive refunds. You must email the refund request to sales@lakeprairiemarketing.com(with "RETURN" in the subject field) at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

Returns will not be accepted on decorated items unless the item has a manufacturers defect or there was an error on our part.

Once a return is authorized by our Return Department you should:

1. Return the item to the address given to you by our Return Department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.

We cannot refund shipping costs unless the return was a result of a manufacturers defect or our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Samples. If you are unsure of your sizing you may order undecorated samples. Samples will be billed as a normal order. You can return undecorated samples within 14 days of receipt. Shipping will not be refunded and a vendor restocking fee of 25% will apply.